The Booking:
Your contract is with LoiJaa Travels. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
Payments:
For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid at least 7 days prior to your date of departure from your State/Country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like Car Rentals, Hotel or Resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance
Cancellations:
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case, the date of cancellation will be at the date on which notice is received by LoiJaa Travels. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
| Number of days before departure | Amount of Cancellation charges |
| More than 28 Days | Deposit only |
| 27-14 Days | 30% of the Tour Cost |
| 13-07 Days | 50% of the Tour Cost |
| 06 Days or less | 100% of the Tour Cost |
Liability:
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.
- Where there has been no fault on the part of the company, supplier or agents.
- Where the failures in the performance of the contract are attributable to the customer.
- Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
- Where the failures are due to unusual and unforeseeable circumstances beyond your control.
- Where the failures are due to an event in which you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
Complaints
We do our best to give passengers traveling on any of our holidays, an enjoyable and trouble-free vacation but occasionally plans go wrong. Should you have any complaints, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and LoiJaa Travels. Shall be governed by Jurisdiction on India.
Early Check-in / Late Check -out
Please note that standard check-in / Checkout time in most hotels is 1200 Hrs. (IST). Therefore the cost of early check-in or late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that entirely depend upon the policy of the hotel, time of the year and availability of the room.
Extra Uses of our Vehicle
Please note that the cost of the vehicle (car/coaches with the driver) does not include extra usage of vehicles like after transfer or after sightseeing until or unless it is mentioned in the itinerary.
Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for the safety and well being of our esteemed passengers.
Surcharge
The Price of your travel arrangement is subject to surcharges in case of a sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, the amount exceeding over 2% will be surcharged.
Our Liability
LoiJaa Travels accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.
The Company shall, in no circumstances whatsoever be liable to the client or any person traveling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused;
Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused. LoiJaa Travels are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and seaports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.